Privacy policy · LG EU Guarantee

Last updated: 1 October 2026

This policy explains which data the LG EU Guarantee app for Shopify (the “app”) processes. The app shows the harmonised EU notice on the legal guarantee of conformity (Directive (EU) 2024/825) and, optionally, the harmonised durability label in the merchant’s online store.

1. Who we are

2. The app does not process customer personal data

The notice is rendered by the store’s theme with the store’s own data (the country the visitor shops from, chosen by Shopify Markets). The app does not receive, store or see any data about the store’s customers or visitors: no names, emails, addresses, orders, IP addresses or cookies. It loads no JavaScript in the storefront and does not track anyone.

3. Data about the merchant

• The store’s domain and the Shopify access session needed to run the app.
• The settings the merchant saves: countries, guarantee periods, an optional link to their guarantee page and, on the Pro plan, durability label rules and the producer name.
• The plan and the state of the subscription, as reported by Shopify.

The app requests the read_products permission only so the merchant can pick collections for the durability label rules.

4. Purpose, legal basis and retention

This data is used solely to provide the app, on the basis of the contract with the merchant. It is kept while the app is installed. When the app is uninstalled, Shopify notifies us and the store’s data is deleted (shop/redact). The mandatory customers/data_request and customers/redact webhooks are answered, but there is no customer data to return or delete.

5. Hosting and recipients

The app and its data are hosted in the European Union. The only other party involved is Shopify, the platform the store runs on. Data is never sold, shared for commercial purposes or used to train artificial intelligence models.

6. Your rights

You may exercise your rights of access, rectification, erasure, restriction, portability and objection by writing to appsupport@lineagrafica.es or to the data protection officer at dpo@lbo-abogados.com. You may also lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) or your local supervisory authority.

7. Changes

If the processing changes, this page will be updated and the date at the top amended.